Refund policy

3. RIGHT TO WITHDRAW

3.1. The right of withdrawal is only granted to the Customer if they purchase the Products as a consumer, as defined in Article 3, letter a) of the Consumer Code. If the Customer purchases the Products as a professional, as defined in Article 3, letter c) of the Consumer Code, the right of withdrawal may be granted at the Seller's discretion.

3.2. The Customer may withdraw from the Contract within 14 calendar days from the date of delivery of the Product. To exercise this right, simply follow the procedure set out in paragraph 3.3 below and the instructions in the Return Form before the expiry of the withdrawal period.

3.3. The Customer is required to take all necessary measures to preserve the integrity of the Product and do everything possible to ensure that the Product is returned in the best possible condition, with undamaged original packaging, any instruction manuals, or separate items and any other components delivered. The Product must not have been tampered with except to the extent necessary to establish its nature, characteristics and functioning. If these conditions are met, the Customer shall be entitled to a refund of the purchase price of the Product(s) in question in accordance with the provisions set out below.

3.4. To exercise the right of withdrawal, the Customer must complete the following Return Form. Until the goods remain in their possession, they will be responsible for the integrity of the Product.

3.5. If the Customer decides to return the Product and provided that the right of withdrawal from the contract has been exercised within 14 days of delivery of the Product, the payments received will be refunded without undue delay, using the same payment method used for the purchase, and in any case no later than 14 days from receipt of the notice of withdrawal and proof of return of the Product.

3.6. If the returned Product is damaged/malfunctioning, worn or tampered with, or shows physical, aesthetic or superficial alterations due to misuse or negligence on the part of the Customer, the latter shall be required to pay the price of the Product and related costs, including shipping costs and taxes, as originally agreed. Furthermore, returns of Products whose serial numbers do not match those indicated on the original delivery invoice will not be accepted.

3.7. The right to withdraw from the Contract is excluded in the case of purchases of customised Products pursuant to Article 59, letter c) of the Consumer Code.