Shipping policy

4. SHIPPING

4.1. The Products ordered will be delivered to the address indicated by the Customer. Delivery times vary depending on the destination and the shipping method selected. Shipments are generally made on working days (Monday to Friday). The times indicated are to be considered indicative and not binding, it being understood that, in accordance with current consumer protection legislation, delivery must take place within a maximum of 30 days from the conclusion of the contract.

4.2. During promotional periods, sales or holidays, delivery times may be extended by up to a maximum of 15 working days compared to normal transit times.

4.3. Once the shipment has been made, the Customer will receive a communication containing the tracking number to monitor the status of the delivery at the email address indicated at the time of the order.

4.4. Delivery to the address indicated by the Customer by the courier may not be possible if the type of Products and/or the structural characteristics of the destination do not allow it. This may occur, for example, in the case of particularly bulky or heavy items, or if there are no lifts, goods lifts or other suitable conditions for transport to upper floors.

4.5. Any shipping costs, if applicable, will be indicated at the time of order completion.

4.6. The risk of loss or damage to the Products is transferred to the Customer upon physical delivery of the goods, or when a person designated by the Customer takes possession of them.